TERMS & CONDITIONS
1. Basic Terms
ADG reserves the right to alter a quote to cover all expenses and reasonable profits. Client will be informed of any additional charges prior to seeking payment. Periodically clients may receive news and special offers via mail or e-mail. Client may elect to cease these communications by notifying ADG by mail, phone or e-mail.
All materials will be handled with care, however ADG assumes no responsibility for loss or damage of any materials provided by the client. Original materials are returned with project on completion of work. Professional photographer’s material must have a copyright release – ADG follows accepted industry standards when dealing with copyrighted works. Purchaser agrees to assume full responsibility for any copyright infringements. Purchaser also agrees to hold harmless and to indemnify ADG for all costs, expenses, attorney fees, or judgments resulting from any claim or lawsuit against ADG for copyright infringement.
3. Color Reproduction & Quality
ADG strives to produce high quality and accurate reproduction of pictures and logos, using available technology, but may be unable to achieve an exact match. Some color shift may occur during printing. ADG may advise clients when the reproduction quality is highly questionable and the client is responsible for making the final decision for usage of said materials.
4. Alterations & Extras
Any alterations to the original specifications will carry an hourly design charge if it is deemed necessary by ADG, at a rate of $95/hr. – with a minimum of 1/2 hr. Extras that fall into design time charges include: logo, photo and text manipulation, illustration and photo retouching. Please call for details and quotes on this type of work as it is not included in our basic pricing structure.
5. Digital Files
Projects submitted on disk or online as ready to print must be set up using our Designer Guidelines. Please consult a copy of our Designer Guidelines before designing your project. Ready-to-print files receive a discount built into our price. Preferred file format is high resolution PDF. We try to catch problems that may result in improper printing (i.e. font conversions, color & resolution issues), but proper setup is ultimately the responsibility of your designer. ADG will not be held responsible for the printing of improperly supplied files. Files not set up using our Designer Guidelines can incur a $95/hr. design charge to make them printable.
On projects designed by ADG, proofs will be e-mailed within approximately 1-2 days of receiving your order. Multi-page projects such as brochures may take a few days longer. If client has extensive changes or corrections, additional layout/design time will be charged at an hourly rate, $95/hr. ADG will always inform you before these charges are incurred. Changes must be in writing (e-mail is acceptable); no verbal corrections or approvals will be accepted. We require clients to proofread all text on the print file to ensure accuracy. ADG will not be responsible for any errors or omissions after client’s approval, regardless of origin. An e-mail proof as PDF is available, free of charge. All proofs must be approved in writing before actual printing can commence. E-mailed approvals will be considered original documents.
ADG’s turnaround time after approval to print depends on the option selected when the order was placed (options include 1, 2 or 3 business days) and does not include weekends or commonly celebrated holidays. It is in ADG’s interest to keep these turnaround times, however ADG is not responsible for any damages that may be caused by late deliveries. All delivery dates are approximate and can vary due to equipment failure, emergencies, or inability to obtain required materials. Shipping time is not included in turnaround time.
8. Shipping & Handling
Shipping is available within the continental U.S. No Ground ship to HI & AK.
All jobs must be prepaid. Orders will not be processed without payment. Orders in the state of Washington are subject to state sales tax unless a resale certificate is submitted at the time of order placement. ADG reserves the right to charge credit card on file for unpaid balances after 30 days of non-payment. There is a $30.00 charge for returned checks.
10. What’s Included
ADG’s prices include one hour of dedicated time towards the creative design and production of your project. This allotted time includes scanning, basic layout, e-mailing corrections of proofs and any other task needed for the completion of your project, including phone calls and retrieving e-mail.
If you are supplying your job as ready to print, you will receive a discount. Your files will be checked, color corrected, printed and shipped. Fixing your files is not included in our discounted pricing, design charges will be assessed on the total time needed to fix your project.
11. Cancellation of Order
Charges for cancellation of orders will be based on the degree of completion of your project:
If no work has been done, a full refund or credit will be issued.
If scanning and picture adjustment has been done, there will be a $15.00 charge per image.
If layout is completed there will be an hourly charge of $95.00 (minimum of one hour).
If order is completed, no refund is available.
If jobs are not approved within 60 days of order date due to client’s delay, it will be cancelled by ADG and charged according to the terms above.
All claims regarding printed jobs must be submitted in writing for evaluation within ten days of receiving your product.